Great drivers and very quick response. But I would of gave more stars. But recently, the app delete all my saved cards and keeps saying they are declined. When there money in there. I don't carry cash. So I can't really use the app anymore. If they sorted this. The app and company would be amazing.
It was a decent app as well as a decent company. You could rely on them. However since a week ago the app stopped working. You can no longer book taxis because your payment gets declined. This issue was raised to the company when ordering over the phone but a week later nothing changed. This is very inconvenient as in this day and age we carry less and less cash and when you get no notice of this unavailablility, and find out on the end of your journey it really complicates matters.
Used it a couple of times and.its been great, had a problem yesterday where it wouldn't let me book a ride about an hour after I'd booked one.
Why can't I add card details, the system keeps declining my card and I have money on the card so it shouldn't decline it. Been trying for days with no luck and it's getting frustrating now. It was fine and never had any issues but went to s**t on Wednesday or Thursday lat week.
Very poor quality of service. The fact that the app will tell you that your taxi is 2 minutes away and the taxi will come in 15 minutes
Won't let me update,so I decided to uninstall and reinstall but it won't let me download it was brilliant till then
Installed it, won't accept my (definitely correct) card details, so I'll just have to uninstall it again. Disappointing.
Love using this taxi app, always on tkne and great service
My experience with this app was great until I had to add new card details. It wouldn't accept any card I put in and when I called to fix the issue I was unhelpfully told it works fine and its my banks fault. To test that I contacted my bank and there is no issue. I've tried 4 separate cards and accounts and it doesn't work I've deleted and re installed but still it won't accept my card details and I'm unable to delete the account this app sucks. I only gave 3 stars cause it used to work fine
Have used this app for such a long time due to card payments now its declining both my cards all the time 😑